Policies & Information

Welcome to LEROCHKA! ♡ We want your shopping experience to be as lovely and effortless as possible. Please review the information below before placing your order.

1. Shipping Policy

Order Processing

Orders are processed after payment is confirmed. Processing times may vary depending on product availability and order volume.

Shipping & Delivery

LEROCHKA works with fulfillment partners to deliver orders to our customers. Delivery times and shipping costs may vary depending on the product and destination. Any available shipping estimates will be displayed at checkout or communicated with your order details.

Please note that delivery estimates are not guaranteed. Delays may occur due to carrier issues, customs processing, weather, or other circumstances beyond our control.

Order Tracking

When tracking information is available, it will be sent to the email address provided at checkout. Please allow time for tracking updates to appear.

Incorrect Addresses

Please ensure your shipping address is correct before completing your purchase. Contact us as soon as possible if you notice an error. We cannot guarantee that an order can be changed after processing has begun.

2. Returns & Refunds

Your satisfaction matters to us.

If your order arrives damaged, defective, or incorrect, please contact us at [your customer service email] with your order number and clear photos of the issue.

Return eligibility, return instructions, and any applicable shipping costs will be communicated to you in accordance with our return policy and applicable consumer protection laws.

Please contact us before sending any item back. Unauthorized returns may not be processed.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. Order Cancellations & Changes

Please contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes or cancellations once an order has entered processing or shipment.

If an order cannot be cancelled, our return policy will apply where eligible.

4. Privacy Policy

We respect your privacy. When you shop with LEROCHKA, information such as your name, email address, shipping address, and order details may be collected to process purchases, provide customer support, and operate our store.

Payment information is handled by the payment providers used during checkout. We may share necessary information with service providers, including payment processors, fulfillment partners, and shipping carriers, to complete your order.

We may also use cookies and similar technologies to operate our website, understand store activity, and support advertising where applicable.

For questions about your personal information or applicable privacy rights, please contact us at [your customer service email].

For more details, please review any separate privacy notice provided during checkout or linked on our website.

5. Terms of Service

By accessing our website or placing an order, you agree to use our store lawfully and provide accurate information during checkout.

Product descriptions, images, availability, and prices may change without notice. We make reasonable efforts to display products accurately, but colors and appearances may vary depending on your screen and device.

We reserve the right to correct errors, investigate suspected fraudulent transactions, and cancel orders where legally permitted. If an order is cancelled after payment, any applicable refund will be issued.

Nothing in these terms excludes consumer rights that cannot legally be excluded.